USCC TroubleShooting

Dave Scowby2018-12-20T16:38:13+00:00

MiFleet Tier 1 GPS Device
Troubleshooting

US Cellular representatives can use the following questionnaire to gather information to assist in the inital troubleshooting of the MiFleet GPS device.

TOP ISSUE: All devices need an active data plan and SMS enabled to ensure all device features are supported.

If you are a human and are seeing this field, please leave it blank.

USCC Representative Email

Customer Name

Customer Phone

Customer Email

Device Type?

What is the issue you are experiencing?

Device Electronic Serial Number (ESN)

Activation Alert: All devices MUST have SMS enabled (Mobile Terminated/Mobile Originated).

Please ensure you check the following, and if issue(s) still persist, please submit escalation ticket below:

LMU3030 OBDII

Installation Guide

Wireless Account Status

Does the device have an active account? Is the account suspended?

Is SMS enabled on the wireless account?

Device Power

Check to make sure the device is properly powered into the vehicle's OBDII port.

OBDII port is located:

Driver side above the brake and gas peddles (could be hidden by removing plastic panel).
Arm rest or center console.
or Passenger glove box.

Device LEDs

If the device is equipped with a single LED - a faint green LED will blink indicating the device is functioning as expected.

If equipped with 3 LEDs - please see below:

ORANGE LED - Network Communications
Off = Modem is Off
Slow Blinking = Acquiring Network Communications
Fast Blinking = Network Available
Solid to Fast Blinking = Registered on Network, Not Acknowledged
Solid = Registered on Network, Acknowledged

If not SOLID, please confirm account is valid and device is provisioned and on the network.

GREEN LED - GPS
Off = No GPS Signal
Slow Blinking = GPS On
Fast Blinking = Acquiring GPS Signal
On = GPS Signal Acquired

If not SOLID, instruct client to move the vehicle into an area where there is no overhead obstructions for 10 minutes. This will give the device adequate time to acquire a GPS Signal.

RED LED - Ignition Status
On = Ignition On
Off = Ignition Off

Platform Check

Has the vehicle checked into the software application and does a dot appear on the map?

Have the customer confirm the vehicle has been parked outside not obstructed for 10 minutes for the device to acquire a strong GPS signal.

LMU2600 Series

Installation Guide

Wireless Account Status

Does the device have an active account? Is the account suspended?

Is SMS enabled on the wireless account?

Device Power

Check to make sure the device is properly powered. See the Installation Guide.

RED Wire = 12V Power
BLACK Wire = Ground
WHITE Wire = Ignition

Device LEDs

Check if the device has power, this can be seen by the LED’s on the front face of the unit which should be active.

If the LED’s are not on, turn the vehicle engine on – if they come on after engine is running this means the installation was incorrect and the device was tied to an accessory line instead of direct vehicle power.

Verify the LED pattern - you should see two LED’s

ORANGE LED - Network Communications
Off = Modem is Off
Slow Blinking = Acquiring Network Communications
Fast Blinking = Network Available
Solid to Fast Blinking = Registered on Network, Not Acknowledged
Solid = Registered on Network, Acknowledged

If not SOLID, please confirm account is valid and device is provisioned and on the network.

GREEN LED - GPS
Off = No GPS Signal
Slow Blinking = GPS On
Fast Blinking = Acquiring GPS Signal
On = GPS Signal Acquired

If not SOLID, instruct client to move the vehicle into an area where there is no overhead obstructions for 10 minutes. This will give the device adequate time to acquire a GPS Signal.

Platform Check

Has the vehicle checked into the software application and does a dot appear on the map?

Have the customer confirm the vehicle has been parked outside not obstructed for 10 minutes for the device to acquire a strong GPS signal.

TTU2800 Series

Installation Guide

Wireless Account Status

Does the device have an active account? Is the account suspended?

Is SMS enabled on the wireless account?

Device Power

Check to make sure the device is properly powered. See the Installation Guide.

RED Wire = 12V Power
BLACK Wire = Ground
WHITE Wire = Ignition

Device LEDs

Check if the device has power, this can be seen by the LED’s on the front face of the unit which should be active.

Verify the LED pattern - you should see two LED’s

ORANGE LED - Network Communications
Off = Modem is Off
Slow Blinking = Acquiring Network Communications
Fast Blinking = Network Available
Solid to Fast Blinking = Registered on Network, Not Acknowledged
Solid = Registered on Network, Acknowledged

If not SOLID, please confirm account is valid and device is provisioned and on the network.

GREEN LED - GPS
Off = No GPS Signal
Slow Blinking = GPS On
Fast Blinking = Acquiring GPS Signal
On = GPS Signal Acquired

If not SOLID, instruct client to move the vehicle into an area where there is no overhead obstructions for 10 minutes. This will give the device adequate time to acquire a GPS Signal.

Platform Check

Has the vehicle checked into the software application and does a dot appear on the map?

Have the customer confirm the vehicle has been parked outside not obstructed for 10 minutes for the device to acquire a strong GPS signal.

TTU720 Series

Installation Guide

Wireless Account Status

Does the device have an active account?

Is the account suspended?

Is SMS enabled on the wireless account?

Device Power

Check if the Magnet on the top of the unit has been removed. Removing the magnet initiates the battery to the device to power on the unit.

Wait 10-15 minutes for the unit to report to the platform, if this does not change place the magnet over the keyed location for 10 seconds and removed the magnet once more to see if the unit reports to the platform after 10 -15 minutes. Retry 2-3 times.

If the device does not report, please escalate.

Platform Check

Has the vehicle checked into the software application and does a dot appear on the map?

ATU620 Series

Installation Guide

Wireless Account Status

Does the device have an active account?

Is the account suspended?

Is SMS enabled on the wireless account?

Device Power

Check to make sure either 3 or 6 NEW AA batteries have been placed within the unit with the proper polarity + -. The configuration should be either 3 all on one half side of the unit or all 6 covering both halves of the unit.

If the unit is not reporting into the platform and the NEW batteries have been installed, please escalate.

If the device does not report, please escalate.

Platform Check

Has the vehicle checked into the software application and does a dot appear on the map?

Notes

Problem Unresolved: Escalate Issue to MiFleet Support?

USCC TroubleShooting

USCC TroubleShooting

MiFleet Tier 1 GPS Device Troubleshooting

LMU3030 OBDII

LMU2600 Series

TTU2800 Series

TTU720 Series

ATU620 Series

MiFleet Tier 1 GPS Device
Troubleshooting