MiFleet ELD Support

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ELD Troubleshooting

Frequently Asked Questions

D M

OK, no problem in last 24hrs

M

No current problem, there was a 30+min issue in last 24hrs

D M

Current problem communicating with device/engine, follow steps below:

  1. Click Menu button in top right corner, select Scan Devices
  2. Ensure your ignition is turned on
  3. Find your device in the list with the matching 10 digit ESN serial number and select. Once connected, click "Test", the tablet will run through its diagnostics to read parameters from the engine.

If all passes, then you are ready to start driving.

If it fails:

Try to reseat the JBUS cable on the GPS tracker, at both ends, at the JBUS port and the serial port connected to the tracker.

Turn vehicle Ignition on and Off

Use the Android App switcher to swipe the application closed, then restart the app.

Power cycle (Reboot) the tablet.

Uninstall/Reinstall the MiElogs application.

To adjust Timezone:

Carrier Info > Time zone > Save

To Modify Driver settings:

To change Driver profile settings, including:

Reset password

Adjust Rule set

Enable Yard/Personal Use buttons

*In order to adjust these settings, License State and Number but be entered.

Use UNLOCK, un allow the driver to sign into another tablet if they are still logged into another device.

Make sure to click SAVE when done.

Please note, in order for the signatures to show up properly at the moment, they’ll need to turn their device horizontally (landscape mode) and sign directly in the middle of the tablet (not straight on the line at the bottom of the screen).

There are 2 ways for the Logs to be edited:
  1. You edit the logs in the management portal, then the driver must log out and log back in to see those Carrier-Requested log edits:
  2. The driver can manually edit the logs themselves:
  3. Then click on the Status option at the top to change the status:

Automatic switch to Driving changes (using location services): 

We have added a new feature in version 109 (requested mainly by carriers) to automatically switch drivers to Driving mode using the device’s location service (GPS, cellular network, etc.). This new feature will prevent drivers from using the ELD device(tablet, phone) for personal purposes. There was an issue that Drivers were not logging out of the HoS app and were automatically switched to Driving mode during periods of time they were not working for the carrier.

With version 111, a new toggle function was added to the main screen to let the driver select if they want to use location services or not. By default this option is toggled off driver can enable it during regular working hours so Driving time is added properly without having to create new Driving records later on. Oncethe driver is done for the cycle and wants to bring the device (phone/tablet)with him during OFF duty time, they can switch location services off to avoid automatic switch to Driving.

Automatic switching to Driving mode now works as:

Single driver logged in the app: If ECM is available, once the vehicle starts moving the driver is automatically switched to Driving mode after the vehicle moves 1 mile. The driver is not notified and is switched toDriving mode after the 1 mile. If ECM data is not available, the app will use the new location service toggle. If location service is enabled the driver is switched to Driving after the vehicle moves 1 mile. If location service is turned off, (and ECM data is not available) the driver will not be switched to Driving mode.

Team drivers: Automatic switch to Driving mode only takes place if ECM data is available. Location service, just by itself, is not used. Once the app detects vehicle movement, a pop-up is shown to let drivers pick who is driving. The selected driver is switched to Driving mode after the vehicle moves 1 mile.

Unidentified driving: Only uses ECM data and location services is not used at all.

Icon color will change

Gray = Only using GPS tracker

Pink = Using mobile device location services

In some cases the Save button may be hidden by the keyboard. Hide the keyboard by clicking on the back/down button (see screenshot below), . Then the save button will show up.

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