What to do in the case of an ELD malfunction

In the case of an ELD malfunction, including:

• Cannot log in to mobile app
• Cannot log in to platform dashboard
• Cannot send logs
• Cannot connect to GPS tracking device
• Consistent errors when accessing features in mobile app

Please reach out to support@mifleet.us or 1-866-MIFLEET option 2

For official FMCSA regulations please see the links below

Driver’s Record of Duty Status

https://www.fmcsa.dot.gov/regulations/title49/section/395.8

Malfunctions:

https://www.fmcsa.dot.gov/hours-service/elds/eld-malfunctions-and-data-diagnostic-events

Q10. What must a driver do if there is an electronic logging device (ELD) malfunction?

A10. If an ELD malfunctions, a driver must:

1. Note the malfunction of the ELD and provide written notice of the malfunction to the motor carrier within 24 hours;
2. Reconstruct the record of duty status (RODS) for the current 24-hour period and the previous 7 consecutive days, and record the records of duty status on graph-grid paper logs that comply with 49 CFR 395.8, unless the driver already has the records or retrieves them from the ELD; and
3. Continue to manually prepare RODS in accordance with 49 CFR 395.8 until the ELD is serviced and back in compliance. The recording of the driver’s hours of service on a paper log cannot continue for more than 8 days after the malfunction; a driver that continues to record his or her hours of service on a paper log beyond 8 days risk being placed out of service.

Q11. What must a motor carrier do if there is an electronic logging device (ELD) malfunction?

A11. If an ELD malfunctions, a motor carrier must:

1. Correct, repair, replace, or service the malfunctioning ELD within eight days of discovering the condition or a driver’s notification to the motor carrier, whichever occurs first; and
2. Require the driver to maintain paper record of duty status (RODS) until the ELD is back in service.