Platform - Units

Why does my unit show up blurry?

If you received the device recently, the device may need to be connected and powered on for 30 minutes to receive signal. If it still doesn’t show up, make sure the unit has cellular service and is in range of GPS satellites (out in the open) Make sure the Unique...

Why are my units jumping around the map?

This typically happens if the unit has lost cell service for a period of time. If the unit loses cellular data service, it will store all the data points until it regains network connectivity. The jumping around is simply the unit “catching up” and sending its data back to...

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